FAQ

General

How does the B-Line platform work?

The B-Line platform combines a mobile app. web portal, and lean interior positioning system that provide you with:
• the ability to grant and revoke access to your facilities.
• the tools to manage and optimize operations.
• actionable insights for making the most of your space and resources.

Do I have to remove my existing access control system?

No. B-Line integrates with and augments your current access control system. In some cases, obsolete and insecure access readers need to be replaced with Bluetooth-capable devices, but at a fraction of the cost of replacing the underlying security infrastructure.

Getting Started

How does the deployment process work?

The B-Line deployment process is seamless, efficient, and entirely managed by our in-house team. Depending on your operational requirements, B-Line will work with your facility management department or supply its own certified technicians to install any necessary hardware, including sensors and/or Bluetooth access control readers.

How do I activate my digitized access card?

(1) Download the B-Line app from your devices app store.
(2) Open the app and input your mobile phone number.
(3) A confirmation code will be sent by text to your device. Input the code into the B-Line app.

Which settings need to be enabled on my mobile device?

B-Line uses your device’s Bluetooth and Location Services capabilities to grant you access. Both of these features can be enabled in the settings app on your mobile phone or smart watch.

Data, Privacy, + Security

What information gets collected, and why?

For access control purposes, B-Line collects and stores the names and mobile numbers of authorized individuals.

For the purposes of workplace optimization and space utilization analysis, The B-Line platform collects indoor movement data. To protect the privacy of its users, any and all personally identifiable information is anonymized and not used for analyzing trends and patterns.

Where and how is data collected and stored?

Because the B-Line platform relies on Bluetooth, data is only via sensors positioned within workplaces and common areas.

Is my information kept private?

Location data collected by the B-Line platform is conducted in adherence with national and international privacy laws. For further information, please review the terms of our Privacy Policy.

Doesn't Google already collect this data?

When Google collects location information from a user, it collects this information infrequently and with no concept of schedule or route. It just picks up points periodically when a user launches the Google Maps application to check for directions or calculate a route.

If location services are active on a user’s phone Google knows what dates, locations and some information on a user’s daily travel patterns within a city; however, Google does not know the specifics around a user’s departure time, or how they get from Point A to Point B. This is the type of information necessary for infrastructure planning within cities. In essence, the data Google collects is patchy.

Privacy laws also prevent Google from selling users travel patterns to private individuals and companies for security reasons. Nevertheless, private companies do use Google to advertise to users within a specific geographic area using anonymized location data.

Support

How do I get help?

If you have any questions or concerns about your B-Line experience, please email our Support Desk at support@bline.io, and our team will respond as soon as possible.

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